These terms of service apply to all websites and applications of Guangdong Tianju Energy Co., Ltd. (hereinafter referred to as "Tianju Energy" or "us"), including tiajus.com and its affiliated websites (collectively referred to as "websites"). Please read this agreement carefully before use. If you use the relevant websites, services, products ("Products") or application programming interfaces ("APIs") of Tianju Energy, you agree to be bound by these terms. If you do not agree to these terms, please do not use any website, service, or product.
At the same time as the product purchased by the customer is running, the customer can view the operation status of the product in the background and remotely control it appropriately to achieve the best operating efficiency of the product. Customers can view information in their personal accounts and also check the operation status of all products connected to their personal accounts.
In order to provide better services, we may modify and adjust this service agreement from time to time, and publish the updated agreement on the service site ("Site"). Please visit the site frequently to check for relevant updates. Whenever you find these terms (including any revised terms) unacceptable, you may no longer use the site and services. If you continue to use the site or service after we publish modifications on the site, it is deemed that you agree to the modifications. If we make significant revisions or modifications to these terms, the revised terms will be posted on the site for your acceptance or confirmation, and you may only continue to use the site or services after accepting or confirming such modifications. In some cases, you can also remotely operate specific appliances connected to smart home products through the service. You understand that certain configurations of smart home products may damage your home appliances or products, and Tianju Energy is not responsible for any such damage.
(1) Access and Services
You can access our website services using a web browser.
You acknowledge that we are not responsible for notifying you of the upgrade, repair or enhancement of any browser, nor for providing technical or other support for any browser, nor for any loss of data transmitted through computer networks or telecommunications facilities (including but not limited to the Internet). We do not endorse any specific browser software. In addition to the provisions of these terms, your use of any browser may also be subject to the browser licensor's license agreement, and you are solely responsible for complying with any such licensor's terms. In addition, you are responsible for obtaining Internet services through the Internet Service Provider (ISP) you choose, and paying any and all fees charged by the ISP and any related communication service provider fees. You acknowledge that there are certain risks of security, damage, transmission error and access availability when using the Internet and other open networks, and you hereby expressly bear such risks (within the scope permitted by law). You acknowledge that you requested services for your own convenience. You have independently evaluated whether the Internet is suitable as a delivery mechanism for obtaining information and issuing instructions, and you are satisfied with this evaluation. We are not responsible for Internet access services, nor for security, damage, transmission errors and access availability risks related to Internet use.
(2) Installation and operation of equipment
You are responsible for obtaining all communication equipment, services, and computer equipment ("Equipment") required for your access to the Services, paying for the equipment fees, and installing, maintaining, and operating the Equipment in accordance with (i) the requirements of the equipment manufacturer and (ii) the requirements of other product related documents that we may provide to you at any time. In addition, you acknowledge that you are fully responsible for all expenses incurred in the communication of products and services. We are not responsible for any errors or issues caused by the malfunction or failure of your device or any communication services you receive.
In these terms and conditions, you acknowledge that Tianju Energy or its agents will retain specific system and network diagnostic maintenance tools ("Support Tools") to provide remote support and maintenance for your products ("Remote Support"). The supporting tools are and always remain the exclusive property of Tianju Energy. In addition, you allow Tianju Energy to use support tools and remote support at its discretion to remotely install software and configure patches for your product, as well as perform product updates and upgrades. Tianju Energy may also use support tools and remote support to transmit product performance information to Tianju Energy.
Device networking is an important guarantee for safe use. If your device is not used for a long time (such as being offline for a long time or not connected to Tianju Cloud), the system will send reminders through the application or email. If no confirmation feedback is received, the device will automatically shut down for safety reasons.
(3)Intellectual Property
Tianju Energy owns the intellectual property rights of relevant websites and applications, and grants you non exclusive, limited, revocable, and non transferable rights to access and use the services only for personal or internal business purposes, with permission to use the products. You agree not to use the service for any other purpose (not limited to commercial purposes), and you shall not directly or indirectly participate in any joint branding, framework construction, linking, or resale of the site or any part of the service without our prior written consent.
All text, images, user interfaces, visual interfaces, photos, trademarks, logos, artwork, and computer code (collectively referred to as "Content") contained on this website, including but not limited to the design, structure, selection, combination, expression, appearance, style, and arrangement of such Content, are owned, controlled, or authorized by or licensed to Tianju Energy, and are protected by trade dress, copyright, patent, and trademark laws, as well as various other intellectual property and anti unfair competition laws.
Unless otherwise specified in these Terms of Use, without the prior written consent of Tianju Energy, no part or content of this website may be copied, duplicated, republished, uploaded, published, publicly displayed, encoded, translated in any form, nor transmitted or distributed (including "mirrors") to any other computer, server, website, or other medium used for publication or distribution, or to any commercial enterprise's medium.
You may use information about Tianju Energy's products and services (such as data sheets, knowledge base articles, and similar materials) intentionally provided by Tianju Energy and exclusively downloaded from the website, provided that you (1) do not remove any proprietary language from any copies of such documents, (2) use such information only for personal non-commercial information purposes and do not copy or publish such information on any networked computer or broadcast it on any medium, (3) do not modify any such information, and (4) make no additional representations or warranties with respect to such documents.
(4) Collection and use of information
Our products and services collect the following information:
The setting information you provide, such as home address, postal code, size of the photovoltaic system you are installing, and any third-party products connected to your account
Environmental data provided by multiple sensors built-in or connected to our company's products or third-party products, such as temperature, smart home products, and appliance configurations
Capacity and energy storage (if your system is connected to a battery)
Energy consumption (if you have an electricity meter, your energy consumption will be automatically added to the feature for display on your monitoring platform)
Technical information of the product, such as software or firmware versions, system alerts, etc
By using our portal website and clicking to accept its terms, you agree to the collection, display, and processing of the data collected therein (including your energy consumption data).
You acknowledge, accept, and hereby expressly agree that you are aware of:
Tianju Energy can be based on Tianju Energy=“ https://www.tiajus.com/cn/index/privacy The privacy policy stipulates the collection and use of information.
Tianju Energy may allow third-party partners ("Third Party Partners") who supply additional products (such as batteries or smart home products) connected to Tianju Energy's products to access information, including certain personally identifiable information within the service ("Personal Information"). Such third-party partners shall assume confidentiality obligations in accordance with applicable privacy laws and shall not disclose such information to any other third party without the consent of Tianju Energy or any other party. You acknowledge and agree that you expressly authorize Tianju Energy to provide your personal information to third-party partners. Tianju Energy makes no representations or warranties regarding the safety of any third-party products or services ("Third Party Products"). Accordingly, Tianju Energy shall not be responsible for the following: your use of any third-party products or output results, any personal injury, property damage (including but not limited to your or your customer's property), or any other injury or loss caused by or related to your use of any third-party product output. If you have any questions about third-party products, please contact the corresponding third-party partner.
(5) Notice
You can choose to receive specific reports and notifications about the site, services, products, and their performance. This type of report will be sent electronically to the email address you provided when registering for the service, or to any other email address you may specify. You agree that all notices or other communications that we are obligated to send to you under these terms or the service may be sent to you through the email address you provided when registering for the service or any other email address you may specify. In addition, you agree to receive our electronic communications, including but not limited to promotional communications or other materials that we believe may be of interest to you. If you do not wish to receive such communication, you can do so via email（ helen@tianjuenergy.cn ）Notify us to choose not to receive such communications again.
(6) New features
We may introduce new features to the service, or modify or delete existing features at our discretion from time to time. If required by law, we shall notify you of any such functional changes. By using any newly released or modified features, you agree to comply with the rules regarding these features.
You agree that Tianju Energy may update your device and its software version remotely from time to time without further notice to you.
(7) No guarantee
Unless otherwise specified in these terms or required by law to implement different standards, Tianju Energy shall not be liable for any loss, damage, injury or any direct, indirect, special, incidental, punitive or consequential damages (including but not limited to loss of profits or energy) arising from or related to the use or inability to use the product or service, or any malfunction of the product or service; The actions or inactions of third-party partners, including but not limited to third-party content, access or use of services; Electronic or mechanical equipment malfunction or communication line, telephone malfunction or other interconnection issues; Vulnerabilities, errors, viruses, trojans, configuration issues, or computer software and hardware incompatibility; Internet connection fails or cannot be used; Problems with Internet service providers; Problems or delays in intermediate computers, communication networks, or facilities; Problems with data transmission facilities; Or any other issues you may encounter due to reasons beyond our control. Tianju Energy is not responsible for any errors in the site or service (including inaccurate or missing service data measurements), or for any failure or detection error of the product that is not detected by the service. Unless otherwise expressly provided in any applicable agreement, you understand and agree that your use of the Service is at your own risk, and that the Service and all information, products, and other content contained in or accessible from the Site (including third-party information, outputs, products, and content) are provided "as is," "as is," and "as available. You acknowledge that, except as otherwise provided in the site or any applicable agreement, we do not guarantee that the service is continuous, timely, secure, or error free. To the maximum extent permitted by law, we deny all forms of representations, warranties, and conditions (whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, ownership, and non infringement of ownership) relating to the Services and all information, products, and other content contained in or accessible from the Site (including third-party information, products, and content). There is no implied license to you in the aforementioned disclaimer.
(8) Obligation
In addition to these terms, you agree to comply with any other written requirements related to services and/or products that we may provide to you, as well as all applicable domestic and foreign laws and regulations. You have an obligation to inspect and use the products and services based on the product or other documents we may provide to you.
(9) Terminate
We may terminate or suspend all or part of these terms at any time for any reason, or terminate, suspend or restrict all or part of your access to the services, with or without notice. The customer acknowledges that the site and services may be suspended due to reasons beyond the control of Tianju Energy. We will provide you with a written notice 90 days prior to terminating the service, except in cases where the site or service is terminated due to your cessation of use of the product, failure to fulfill payment or other product related obligations, violation of these terms or other terms we provide to you, or the seller of the product you purchased (including any payment agreement), in which case no notice will be given. The responsibilities and obligations incurred by all parties prior to the termination date shall remain valid in all respects after the termination of this clause.
(10) Compensation
You acknowledge and agree that you are responsible for your actions when using the site and services, and you agree to indemnify us and our senior management, directors, employees, and agents against any form of loss, damage, liability, cost, or expense (including but not limited to reasonable attorney fees) that may arise from third-party claims or other events arising from your use of the site and services, any customer representing you in using the site and services, or your violation of these terms or any third-party rights (including but not limited to privacy rights). Your obligations under this clause shall continue to be valid after the termination of this clause.
(11)Communication records
Our privacy policy can be found at:https://www.tiajus.com/en/index/privacy。Unless otherwise stated in these terms and privacy policy, we will keep confidential all personal information related to your account. Except as prohibited by law, any other communication or material you send to us through the site or email (including any opinions and suggestions regarding the site and services) shall be deemed non confidential information, and we may use such communication or material for purposes consistent with our privacy policy and these terms, including copying, publishing, disseminating, and publishing.
If any username or password we provide to you is received by you as a representative of a registered customer of the service, you may not retain that username or password after the termination of your relationship with that customer. You agree that if the person who knows the password resigns from the entity to which it was assigned, you will immediately notify us.
(12) Open source software
Specific independent code included in the software under these terms is subject to various open source or free software licenses ("Open Source Software"). Open source software may be updated from time to time by publishing on the Tianju Energy website or notifying you, and licensed according to the terms of the corresponding end-user license. Nothing in this agreement shall limit your rights under the end-user license applicable to such open source software, nor shall it grant you the right to replace such license. The terms of this agreement (excluding disclaimer and limitation of liability clauses) do not apply to open source software. You also agree that the use of any free and open source software ("FOSS&", defined below) shall not subject non FOSS portions of the software to any open source software license terms or obligations. Free and open source software refers to software that is subject to certain terms and conditions for use, copying, modification, or redistribution, which require the software and/or its derivative works to be disclosed or distributed in source code form, grant derivative work production licenses, or redistribute for free, including but not limited to software distributed under the GNU General Public License, Affero GPL, or Lesser/Library GPL.
(13) Site link
The website may contain certain third-party data or other information, as well as links to other third-party websites ("Third Party Content"). We are not responsible for any incorrect or inaccurate third-party content posted on or provided through the site, and we do not control the content, accuracy, or views expressed or provided by such linked sites. We do not endorse or guarantee third-party content or products, information, or recommendations provided through such linked websites, and are not responsible for any malfunctions of the products or services advertised on these sites. In addition, the security of third-party sites may be lower than ours, and their privacy policies may differ from ours. You access, use, and rely on such content, products, or services at your own risk and must comply with any applicable terms of use of such sites. Tianju Energy will never investigate, monitor, or verify the accuracy or completeness of third-party content and linked websites.
(14) Separability and Waiver
This clause and its enforcement shall be governed by Chinese law (without regard to any choice of law provisions) and shall be beneficial to our successors and assigns (whether by merger, consolidation or otherwise). If you are accessing this site from another jurisdiction, it is your responsibility to ensure compliance with any local laws related to your access and use of this site. Unless we sign a written waiver document, it shall not be deemed that we have waived any of our rights or remedies under these terms. If we delay or fail to exercise any right or remedy, it shall not be deemed a waiver of that right or remedy or any other right or remedy. Any waiver shall not be construed as prohibiting or waiving any rights or remedies in the future. If any provision of this clause conflicts with the law on which this clause is interpreted, or if any provision of this clause is found to be invalid or unenforceable by any court of competent jurisdiction, such provision shall be deemed to be restated in accordance with applicable law to reflect the original intention of both parties as much as possible. The remaining provisions of this clause, as well as the applicability of the challenged provision to other persons or situations, except for those for which the challenged provision is invalid or unenforceable, shall not be affected, and these provisions shall be valid and enforceable to the maximum extent permitted by law.
